Frequently asked questions

Have a chat with your Village Manager. In most cases, your home can be redecorated to your tastes in consultation with the Village Manager, at your own cost.

If you have an accident and need immediate attention, all our villages (except at Kapiti Village) have strategically placed emergency call buttons in your home which you simply press and your call will be responded to. Where an illness is of a temporary nature, if you're not already receiving additional services, meals and other helpful services may be arranged to assist – depending on the help you need. We aim to help you recover quickly and comfortably which can be reassuring to you and your family. This service is provided on a “user pays” basis.

On termination of your Occupation Right Agreement (ORA), Metlifecare is responsible for all refurbishment costs of your unit. You may be responsible for any damage beyond fair wear and tear and any agreed reinstatement costs.

Your village fees will cease as soon as Metlifecare is provided with vacant possession of your unit. If it takes longer than nine months to re-license, we will pay you interest on the outstanding capital. Plus you can apply for an early repayment of up to $20,000 of the capital sum when your unit is vacated.

Yes you can. We won’t charge you transfer fees if you transfer from an independent living unit to a serviced apartment. Otherwise, we’ll discuss the transfer costs involved, and agree these with you.

If you do choose to leave, simply write to the Village Manager expressing your wish to terminate your Occupation Right Agreement (ORA). One month after receiving the letter, your ORA will be terminated and Metlifecare will endeavour to re-license your unit. Following the re-licensing you will be refunded the original purchase price less the accrued management fee.

Lock up and leave with peace of mind and the freedom to come and go as you please. We will maintain the grounds, clear your letterbox and manage security while you're away.

Yes of course, this is your home. When you move into a Metlifecare village we understand it is important to maintain your family and social ties. In independent living units, family members or friends are able to stay for a combined total of 90 days per year. Longer stays require the agreement of the Village Manager.

When you move into a Metlifecare village you will have peace of mind knowing an independent Statutory Supervisor has been appointed to each village. The role of the Statutory Supervisor is to monitor the financial position of the village to ensure that Metlifecare meets its obligations to you and there is a Deed of Supervision in place which governs the relationship between the Statutory Supervisor and Metlifecare. The Statutory Supervisor also holds a first ranking security over the village land. The Residents’ Committee also meets regularly with the manager and can raise any issues on behalf of residents.

If you have been assessed as requiring ‘rest home level care’ by a Needs Assessment and Service Coordinator (NASC) you may be eligible for a government subsidy to assist with paying for care. Subsidies for care are means tested by Work and Income on application and take into account your income and assets. Please call WINZ on 0800 559 009 for advice and assistance with your application. If you prefer, speak to us and we can help assist you with this process.

When you live at an established Metlifecare village you pay a village fee to cover costs, such as council rates, water rates, building insurance, maintenance, the upkeep of the community facilities, gardening, salaries of the staff and village operations. This simplifies your expenses into one easy to manage village fee, leaving you free to select your own phone, personal contents insurance and electricity providers according to your preference.

One of the biggest worries retirees have is whether a care bed will be available when it’s needed. Unfortunately, there is a well-documented shortage of care beds in New Zealand and, because care beds are allocated according to need and demand is difficult to predict, we can’t always guarantee that a care bed will be available straight away. Metlifecare is proactively developing more care homes to extend our offering and we encourage you to contact us about your needs as early as possible. We’ll do our very best to help.

Metlifecare's retirement village offers a range of living options to suit diverse needs and preferences. Our community provides independent living for those seeking an active lifestyle, serviced apartments for additional support, and comprehensive aged care facilities. With modern amenities and vibrant activities, it creates extraordinary living experiences where friendliness and care flourish, ensuring residents can enjoy their golden years in a welcoming and supportive environment.

Metlifecare villages in West Auckland offer a wide range of amenities and facilities to enhance residents' lifestyles. Each of our villages feature a unique selection, which may include recreational spaces, social venues, wellness facilities, creative areas, and outdoor amenities. From swimming pools and bowling greens to cafés and craft rooms, our offerings cater to various interests. Entertainment options include cinema lounges and event centres. Outdoor enthusiasts can enjoy BBQ areas, vegetable gardens, and putting greens. These diverse offerings reflect Metlifecare's commitment to creating extraordinary living experiences for its residents. To find out more about our specific amenities available at each West Auckland village, please call or book a tour for detailed information.

You can easily book a tour online or call 0800 909 303. At Metlifecare, we're committed to creating extraordinary living experiences for our residents, and we'd love to show you around. Our welcoming staff will guide you through the village, showcasing our unique community and the exceptional lifestyle we offer. We believe in putting people first and making every day better.

To arrange a visit to a Metlifecare retirement village in Canterbury, you can call 0800 909 303 or book a tour online. At Metlifecare, we're passionate about creating extraordinary living experiences and making every day better for our residents. We'd be delighted to welcome you and show you how our unique villages, shaped by our residents and staff, offer a place for everyone.

Metlifecare boasts five exceptional retirement villages, each offering a unique living experience. From resort-like settings near beaches to spacious communities with a country club feel, these villages cater to diverse preferences. Each location provides residents with a range of amenities and a strong sense of community. These villages embody Metlifecare's commitment to creating extraordinary living experiences and making every day better for its residents.

Visits to Metlifecare's village in the Otago region are currenlty not available. Call 0800 909 303 for further details.

Your team of experts at Metlifecare are busy creating a vibrant, welcoming community where you’ll find just the right balance of freedom, connection, and care in your golden years. This village will provide independent living and aged care services.

To arrange a visit to a Metlifecare retirement village on the North Shore, simply call 0800 909 303 or book a tour online. At Metlifecare, we're dedicated to creating extraordinary living experiences for our residents. We understand that choosing a retirement village is an important decision, and we welcome you to explore our unique communities. Our team is committed to providing kind, considerate, and respectful hospitality, ensuring you feel supported throughout your visit. We look forward to showing you how we make every day better for our residents.

This is on our Metlifecare's care supplier page.

To arrange a visit, you can call 0800 909 303 or book online to schedule a tour. Metlifecare is committed to creating extraordinary living experiences, celebrating each village's unique character, and putting people at the heart of everything they do. Our villages celebrate unique communities, offering welcoming environments shaped by residents and staff. By visiting, you'll see how we strive to make every day better for our residents.

Metlifecare's village in the Hawkes Bay region once completed will offer an impressive array of amenities to enhance residents' quality of life. For detailed information on facilites and amenities at individual villages, please call 0800 909 303 for further details

Metlifecare villages in the Bay of Plenty offer an impressive array of amenities designed to enhance residents' quality of life. While specific options vary by village, you may find facilities such as heated swimming pools, bowling greens, and pétanque terrains. Many locations feature gyms and social spaces like billiard rooms and craft areas. Each village has its unique charm and offerings, so we recommend calling or booking a tour for detailed information on the specific amenities at your preferred location. Experience the comfortable and engaging lifestyle Metlifecare provides.

Metlifecare offers diverse living options in Wellington, catering to various preferences and needs. Our villages include independent living, aged care, and serviced apartments, set in stunning locations from tranquil woodlands to coastal havens. Each village boasts unique features, such as lush gardens or state-of-the-art facilities, ensuring a retirement lifestyle that’s both comfortable and extraordinary. For specific details on the living options available at each village, call or book a tour today.

Metlifecare offers a diverse range of living options in coastal and inland areas, catering to different preferences and needs. Providing resort-style, laid-back lifestyles and serene living on spacious grounds. Featuring independent living and aged care options, ensuring residents can age comfortably. These communities embody Metlifecare's commitment to creating extraordinary living experiences tailored to each unique location and community.

To arrange a visit to a Metlifecare retirement village in Northland, simply call 0800 909 303 or book a tour online. At Metlifecare, we're committed to creating extraordinary living experiences for our residents. We understand that choosing a retirement village is an important decision, and we'd love to welcome you for a personal tour. Our friendly team will be delighted to show you around, answer your questions, and help you discover the unique character and warm community spirit that makes our villages so special.

To arrange a visit to a Metlifecare retirement village in South Auckland, you can easily book a tour by calling 0800 909 303 or by booking online. Our dedicated team will listen attentively and help you explore your options, prioritisng your needs. We understand that choosing a retirement village is an important decision and will strive to make your visit an extraordinary experience.

You will need to contact a lawyer or the Public Trust to set up your Enduring Power of Attorneys. You will need an EPOA for Personal Care & Welfare and an EPOA for Property. These are legal documents that decide who will take care of your personal or financial matters if you are unable to do so.

Metlifecare villages in the Waikato, offer a wide range of amenities and facilities to enhance residents' lifestyles. Each of our villages feature a unique selection, which may include recreational spaces, social venues, wellness facilities, creative areas, and outdoor amenities. From swimming pools and bowling greens to cafés and craft rooms, our offerings cater to various interests. Outdoor enthusiasts can enjoy BBQ areas, vegetable gardens, and putting greens. These diverse offerings reflect Metlifecare's commitment to creating extraordinary living experiences for its residents. To find out more about our specific amenities available at each West Auckland village, please call or book a tour for detailed information.

To arrange a visit to a Metlifecare retirement village in the Bay of Plenty, simply call 0800 909 303 or book a tour online. At Metlifecare, we're dedicated to creating extraordinary living experiences for our residents. We celebrate each village's unique character and put people at the heart of everything we do. Our dedicated team is ready to guide you through the options and help you discover the perfect place to call home.

Metlifecare villages in the Waikato offer diverse amenities to enhance residents' quality of life. Each village features unique amenities and facilities such as leisure spaces, active lifestyle facilities, hobby areas, and wellness centres. From cafés and bowling greens to craft rooms and clinics, our offerings cater to various interests and needs. To explore the specific amenities available at each village, please call or book a tour for detailed information.

We offer diverse living options in a vibrant urban area, catering to different needs and preferences. We offer independent living villas and apartments, serviced apartments, and aged care facilities. Each village celebrates its unique character while maintaining Metlifecare's commitment to putting people first and creating welcoming, supportive communities. For specific details on the living options available at each village, call or book a tour today.

To arrange a visit to a Metlifecare retirement village in Central Auckland, simply call 0800 909 303 or book a tour online. Metlifecare's vision is to create extraordinary living experiences for residents, with people at the heart of everything they do. Our welcoming spirit ensures a supportive and safe environment for residents and our loved ones. Each village celebrates its unique character, offering a place for everyone. By reaching out, you'll experience firsthand how Metlifecare strives to make every day better.

Visits to Metlifecare’s village in the Hawkes Bay region is currently not available. Call 0800 909 303 for further details.

Metlifecare offers a diverse range of living options, catering to various needs and preferences. These include independent living apartments and villas, serviced apartments, and aged care facilities. Our villages boast unique features and settings, from stunning architectural designs to picturesque views. Metlifecare strives to create extraordinary living experiences that put people at the heart of everything they do, offering residents a choice of lifestyles in welcoming communities tailored to their desires.

Metlifecare offers diverse living options in Tauranga, catering to retirees seeking a retirement lifestyle that's both comfortable and extraordinary. Our villages provide independent living arrangements and aged care. Each location boasts unique features, from resort-like amenities to scenic settings, ensuring a perfect fit for every resident. With a focus on community, luxury, and tailored experiences, We create welcoming environments that celebrate individuality and promote active, fulfilling lifestyles for seniors.

Metlifecare villages in Auckland offer an array of amenities and facilities designed to create unique extraordinary experiences for residents. Each village has unique amenities and facilities. These may include but are not limited to, indoor heated pools, libraries, and pétanque terrains for social activities. For active lifestyles, gyms, bowling greens, and croquet lawns. Residents can enjoy culinary delights at on-site cafés, restaurants, and licensed bars. Creative pursuits are supported with craft rooms and workshops and villages with onsite wellness centres, ensuring residents' health needs are met. Entertainment options including media lounges and billiard rooms add to the vibrant community atmosphere. For specific details on the amenities and facilities available at each village, call or book a tour today.

Metlifecare offers a diverse range of living options in Auckland, catering to various retirement needs. These include independent living apartments and villas, serviced apartments, and aged care facilities. Our villages are uniquely designed to reflect the local community and environment. Metlifecare emphasises creating living experiences, focusing on hospitality, individuality, and a supportive atmosphere that allows residents to maintain independence while enjoying community life. For specific details on the living options available at each village, call or book a tour today.

To arrange a visit to a Metlifecare retirement village in Auckland, you can easily book a tour online or by calling 0800 909 303. Metlifecare's commitment to creating extraordinary living experiences shines through in its welcoming approach. By offering personalised tours, we invite you to explore our unique villages, each with its own character and community. Experience firsthand how Metlifecare puts people first, striving to make every day better for our residents. Our dedicated team is ready to guide you through the options and help you discover the village that feels like home.

Metlifecare offers a range of living options, catering to different needs and preferences. Residents can choose from independent living, serviced apartments, and aged care, all within beautifully landscaped gardens in desirable suburbs. Our villages provide comprehensive support, including rest home and hospital-level care. Our communities embody Metlifecare's commitment to creating extraordinary living experiences, putting people first, and fostering a warm, welcoming environment for all residents.

To arrange a visit to a Metlifecare retirement village in East Auckland, you can easily book a tour by calling 0800 909 303 or by booking a tour online. Metlifecare is committed to creating extraordinary living experiences for residents, with a focus on hospitality, individuality, and supporting independence. Our villages celebrate unique locations and communities, offering a welcoming environment shaped by residents and staff. By booking a tour, you'll have the opportunity to experience firsthand how Metlifecare strives to make every day better for its residents.

Metlifecare's village in Marlborough offers a wide range of amenities and facilities to enhance residents' lifestyles. This includes options for leisure, socialising and relaxing such as libraries, games rooms, and communal lounges. Our village also features outdoor spaces like a BBQ area, outdoor dining, and beautifully landscaped grounds. For specific details on the amenities and facilities available, call or book a tour today.

Metlifecare's South Auckland villages offer diverse amenities tailored to various interests and lifestyles. Each village features a unique selection, which may include outdoor facilities, indoor recreational spaces, wellness centers, social venues, and hobby areas. From bowling greens to heated pools, cafés to craft rooms, our offerings reflect our commitment to extraordinary living. For specific details on the facilities and amenities available at each village, call or book a tour today.

We offer diverse living options in Central Auckland in a bustling urban area, catering to retirees seeking an extraordinary lifestyle. Providing independent living in beautifully appointed apartments and aged care, Our villages emphasise individuality, hospitality, and a commitment to making every day better for residents.

Metlifecare villages in Central Auckland offer an array of amenities designed to enhance residents' lives. While offerings vary by location, you might find facilities for physical activity, relaxation, and socialising. These could include bowling greens, swimming pools, gyms, cafés, and cinema lounges. Outdoor spaces often feature BBQ areas and gardens. Each village has its unique blend of amenities, so we recommend calling or booking a tour for specific details on your preferred location.

Metlifecare villages in Tauranga offer an extensive range of amenities and facilities to enhance residents' lifestyles. Villages have unique features such as include indoor heated pools, gyms, wellness centres, billiard rooms, craft areas, cafés, bowling greens, vegetable gardens, cinemas, restaurants, and licensed bars. Practical amenities such as doctors' clinics, shops, and salons ensure convenience. Each village features a unique range of these facilities, reflecting Metlifecare's commitment to creating extraordinary living experiences that cater to various interests and needs. For specific details on the amenities available at each village and to arrange a tour, please call or book online.

To arrange a visit to a Metlifecare retirement village in Tauranga, simply call 0800 909 303 or book online for a tour. Metlifecare's vision is to create extraordinary living experiences for residents, putting people at the heart of everything, they offer a welcoming, supportive environment where every day is made better. Each village celebrates its unique character, ensuring everybody finds a perfect place to call home.

Metlifecare villages in Wellington offer an impressive array of amenities and facilities designed to enhance residents' quality of life. These may include indoor heated pools, libraries, bowling greens, croquet greens, pétanque terrains, cafés, bars, restaurants, craft rooms, gyms, spa pools, wellness centres, cinema lounges, billiard rooms, shops, and community centres. Each village features a unique combination of these facilities, prioritising wellness, entertainment, and convenience while fostering a strong sense of community. The specific amenities vary by location, reflecting diverse resident interests and needs. For detailed information on each village's offerings and to arrange a tour, please call or book online.

Metlifecare's Palmerston North Village offers a wide range of amenities and facilities designed to enhance residents' quality of life and foster a vibrant community atmosphere. The village has unique features including an indoor heated pool, library, hair salon, and various sports facilities such as a pétanque terrain, bowling green, and gym. For social gatherings and leisure activities, residents can enjoy the café, licensed bar, restaurant, and craft room. The village also prioritises health and wellness, providing a wellness centre, doctor's clinic, and care building. Additional features like vegetable gardens, workshop, and the community centre further contribute to the extraordinary living experience Metlifecare strives to create for its residents. For detailed information on each village's offerings and to arrange a tour, please call or book online.

To arrange a visit, you can easily book a tour online or call 0800 909 303. At Metlifecare, we're passionate about creating unique living experiences for our residents. We invite you to explore our villages, shaped by welcoming communities and beautiful surroundings. Our dedicated team is ready to guide you through the options and help you discover the perfect place to call home.

Yes. A summary of the village company’s audited annual financial statements is presented at the Annual General Meeting of the village. The village company’s Annual Report, including audited financial statements and the interim financial statements (unaudited), are available to residents on request.

Metlifecare offers a diverse range of living options on the North Shore, catering to various preferences and needs. Our villages include independent living, serviced apartments, and aged care, set in stunning locations from coastal havens to urban retreats. Each village boasts unique features, such as panoramic harbour views, lush gardens, or state-of-the-art facilities, ensuring a retirement lifestyle that's both comfortable and extraordinary. With a focus on creating vibrant communities, Metlifecare strives to make every day better for its residents. For specific details on the living options available at each village, call or book a tour today.

Choosing the right retirement living option for your loved one can be overwhelming, but it's important to consider factors such as their health, mobility, social needs, and budget. Researching different options and touring facilities can also help you make an informed decision.

Metlifecare will soon offer premium retirement living options in the Otago Region. This village will provide independent living and aged care services. True to Metlifecare's vision of creating extraordinary living experiences, it reflects the company's commitment to putting people first and celebrating the unique character of each location. This development brings Metlifecare's reputation for excellence to New Zealand's deep south, offering residents a supportive and welcoming environment in a stunning setting.

Metlifecare villages in Christchurch offer a variety of amenities to support different aspects of residents' lives. Each village offers a unique array of facilities, ranging from well-stocked libraries and social lounge areas, to beautifully landscaped grounds, and communal courtyards. Creative spirits find their niche in craft and activity spaces, and those seeking relaxation can unwind in beauty salons. For specific details on the amenities and facilities available at each village, please call or book a tour to explore your options.

Our Metlifecare villages offer many amenities and facilities to enhance residents' well-being. These include spaces for leisure and recreation such as a library, gymnasium, indoor heated swimming pool, and various sports facilities like bowling greens and tennis courts. Residents can enjoy a café, bar, restaurant, and cinema lounge for social gatherings and entertainment. The villages also provide wellness-focused amenities like a doctor's clinic and spa pool and creative spaces such as craft rooms and workshops. These diverse offerings reflect Metlifecare's commitment to creating extraordinary living experiences and fostering a vibrant community for its residents.

Metlifecare offers a diverse range of living options in a vibrant urban area in West Auckland, catering to various needs and preferences. Living options include independent living, serviced apartments and aged care. Each village boasts unique features, from panoramic harbour views and coastal settings to lush native bush and stunning amenities. This diverse choice ensures residents can find the perfect place to call home.

Metlifecare's Palmerston North Village offers a range of living options to suit diverse needs. Our villages provide independent living in newly built villas, creating a vibrant community atmosphere. For those requiring additional support, serviced apartments are available along with aged care facilities, ensuring residents can access higher levels of care if needed. This close-knit community emphasises warmth, security, and connection, reflecting Metlifecare's commitment to creating extraordinary living experiences and putting people at the heart of everything we do.

Metlifecare villages in East Auckland offer a wide array of amenities and facilities to enhance residents' lives. While each village has its unique set of options, they can include wellness-focused options like a hair salon, and wellness centres. For leisure and socialising, residents can enjoy cafés, licensed bars, libraries, and lounges. Active pursuits are catered for with indoor heated pools, gyms, and bowling greens. Creative spaces like craft rooms and workshops are available at multiple villages. These diverse offerings reflect Metlifecare's commitment to creating extraordinary living experiences that cater to varied interests and needs. For specific details on the amenities and facilities available at each village, please call or book a tour to explore your options.

Our Metlifecare villages offer diverse amenities to enhance residents' well-being. Each village features a unique selection, which may include leisure spaces, facilities, social venues, and wellness centers. From libraries and gyms to cafés and clinics, our offerings reflect our commitment to extraordinary living. To explore the specific amenities at each village, please call or book a tour for detailed information.

Metlifecare's village in the Otago region once completed will offer an impressive array of facilities to enhance residents' quality of life. These will include social space, health facilities, and active areas. For more information on facilites and amenities planned for our future Otago village, please call 0800 909 303.

Metlifecare's South Auckland villages offer diverse amenities tailored to various interests and lifestyles. Each village features a unique selection, which may include outdoor facilities, indoor recreational spaces, wellness centers, social venues, and hobby areas. From bowling greens to heated pools, cafés to craft rooms, our offerings reflect our commitment to extraordinary living. For specific details on the facilities and amenities available at each village, call or book a tour today.

To arrange a visit to a Metlifecare retirement village in West Auckland, simply call 0800 909 303 or book a tour online. At Metlifecare, we're committed to creating extraordinary living experiences for our residents. We celebrate each village's unique character and put people at the heart of everything we do. We'd be delighted to show you around and help you choose the perfect place for you to call home.